Career paths can often lead us in unexpected directions, but for Kylie Bowers, it was a passion for helping others that guided her journey.

With a background in event management and corporate HR, the Admission Officer at Deborah Cheetham Retirement Village in Ocean Grove made a pivotal decision to transition into the aged care sector following the Covid-19 pandemic.

“I worked for many years in event management and various senior administration roles in HR, but I opted for a career change after Covid,” Kylie said.

“I always had a natural affinity with the elderly and had volunteered in that space for some time, so a move into the aged care sector seemed like a natural progression, primarily doing caring, which I absolutely loved.”

Having lived in Ocean Grove for over two decades, Kylie’s career move aligned perfectly with the opening of Ryman’s new retirement village in her hometown.

The village, which offers independent retirement living with an aged care centre on site, presented her with an opportunity to combine her diverse professional background within an environment she cherishes.

“My role is to manage all the admissions that come into the care centre,” Kylie said.

“This includes handling initial enquiries, touring our beautiful facility, working with our clinical manager to determine potential levels of care, ensuring all necessary paperwork is in place, right through to helping families navigate the financial aspect of residential aged care.”

The care centre garden at Deborah Cheetham Retirement Village.

Reflecting on the individuality of each resident’s journey, Kylie emphasised the importance of providing tailored care and community integration.

“Everyone's life journey is unique, we all age in different ways and at a different pace,” she said.

“Everyone can live within our village in an area that is specific to their needs yet can still be part of our broader community.

“As our residents’ needs change, there is going to be a place for them here.”

Addressing common misconceptions about aged care, Kylie highlighted the transformative experience visitors often encounter at Ryman’s facilities.

“I think unless someone actually comes in and has a look, they just assume what it's going to be like,” she said.

“It’s like a resort, even the care centre, not just the independent living, and it's really lovely, and I think that it’s just about making that leap.”

Video tour of the care centre at Deborah Cheetham Retirement Village.

Above all, Kylie and her team are committed to creating an environment where residents' well-being comes first.

“At the end of the day, we all want the best for our loved ones,” she said.

“We want them to be happy, well cared for and to feel valued and supported.

“For anyone considering retirement living or aged care options, ask yourself if those needs will be met.”