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FAQ

Ryman frequently asked questions




How much does it cost for an apartment and what is supplied for this figure?

Prices vary throughout the villages, and you should ask for the prices relating to apartments currently available. We provide a schedule of what is included in the apartment.

You pay a capital sum, in return for the right to the apartment for life and to access the community facilities. The underlying ownership is retained by the village owner.




What does the deferred management fee cover?

The fee, which is capped at 20% of your capital sum, operates on an enjoy now, pay later basis.

It covers the costs of refurbishing and reselling the apartment (at the end of the tenancy), and overall management of the village.




Who is responsible for insurance and rates?

The village owner pays for the building insurance, plus the general rates and water rates. You are responsible for insuring your contents and your own personal effects.




How do I house my car?

There are basement parks available to purchase if you wish to retain your car.




If I occupy a serviced apartment, can my services package be tailored to my specific needs?

Yes, because everyone’s circumstances and needs are different, so we can vary the contents to suit.




Do I have the right to transfer to the aged care facilities in the village?

Yes. This is one of the major benefits of living in a Ryman village. As a resident you can elect to move within the village to more suitable accommodation.

If we don’t currently have a vacancy then we will endeavour to look after you in your existing apartment, and give you priority for the transfer.




What happens if I can’t afford it?

Everyone’s circumstances are different. We can consider applications for finance on a case-by-case basis.




When can I receive assistance?

If you have an emergency, or need special assistance, you can summon staff at any time of the day, or night. We do not charge for this.




What happens if I come into the village and decide that it’s not for me?

In over 30 years this has rarely happened. However, if after you move in you are not happy then you can take up the 90 Day Money Back Guarantee.




Can I have people to stay in my apartment?

Yes you can, for short periods of time, but as a courtesy we ask that you consult with the village manager.




What other services are available to me at the village?

The village has a hairdressing service, a visiting podiatrist, physiotherapist, beauty therapist and dry cleaning service available at your own cost.




Can we remarket our apartment ourselves on the open market?

No, as we are responsible for managing the resale of your apartment and may have waitlists of potential residents to contact. It is important for the ongoing integrity of the village that we manage the resale process.

We also guarantee that the longest you will have to wait to be repaid your capital sum is six months.




How do I voice my concerns?

You can voice your concerns direct to any village staff, including the manager. The village has a formal complaints procedure that can be explained to you.

There are also regular resident meetings to jointly discuss any problems that may have arisen.

Alternatively, you can email regional operations manager Eileen Kielty if you would like to bring an issue to our attention. All concerns or complaints can be treated confidentially.

You may also contact the resident advocate to air your concerns.




Can I have a pet in the village?

Yes, with the village manager’s approval that it is suitable for the village.